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If you're not 100% completely satisfied with your purchase, we will happily accept your return and provide a full refund to the value of the product's purchase price. To return your purchase, the item must be unused and in the original packaging. The product must be in the same condition as you received it with tags and/or labels still intact. With our 14-day right of return policy there are no special catches, it's extremely simple.
If you want to exchange something on your order for something else, then simply return what you don’t want and place a new order for what you require on our website.
Sending it back to us
If you're returning an item, please follow the steps below to ensure a smooth process:
For any questions or further assistance, please reach out to us at returns@volkswagen.co.nz