Returns Policy

If you're not 100% completely satisfied with your purchase, we will happily accept your return and provide a full refund to the value of the product's purchase price. To return your purchase, the item must be unused and in the original packaging. The product must be in the same condition as you received it with tags and/or labels still intact. With our 14-day right of return policy there are no special catches, it's extremely simple.

If you want to exchange something on your order for something else, then simply return what you don’t want and place a new order for what you require on our website.

Sending it back to us

If you're returning an item, please follow the steps below to ensure a smooth process:

1. Re-pack the item using the original packaging if available, or a suitable sturdy carton as an alternative.
2. Attach the return label provided, placing it clearly over the original delivery label.
3. Drop the package off at your nearest NZ Couriers depot or pick-up location. You can find your closest one using this link:
   https://nzcextras.co.nz/nearestlocation/
4. Keep a record of your return (e.g. tracking receipt) until your refund or credit has been processed.

For any questions or further assistance, please reach out to us at returns@volkswagen.co.nz